Interactive Intelligence Partner Ecosystem Sees Rapid Expansion


Interactive Intelligence Partner Ecosystem Sees Rapid Expansion


50 partners signed this year; nearly half of new customer deals in 2016 generated by partners

INDIANAPOLIS–(BUSINESS WIRE)– Interactive Intelligence Group Inc. (Nasdaq: ININ), a global leader of cloud services for customer engagement, communications and collaboration, has reported rapid expansion of its partner ecosystem.

Since the first of the year, the company signed 50 new partners with indirect sales accounting for nearly half of new customer deals. In Q2, an Interactive Intelligence channel partner closed the largest indirect deal in the company’s history, worth more than $12.5 million.

“We overhauled our Global Partner Program late last year to make doing business with us simpler and to give partners new revenue opportunities within the cloud market,” said Darren Gill, Interactive Intelligence vice president of channels. “Our recent results show that partners are benefitting from these changes, and we’ll continue to find ways to support their business.”

Today, the Interactive Intelligence partner ecosystem comprises nearly 440 companies worldwide and includes brand names across all regions:

  • North America:Arrow Systems Integration, BrantTel Networks, CBTS, Cognizant, Inflow Communications, PacketFusion and Waterfield Technologies.
  • Europe, the Middle East and Africa:Advania, Altea, Bizmatica, Capita, KPN International, Maintel, MTM, NTT Data, OBS, Procat International, QPC, Telefonica and Wren Data.
  • Asia Pacific: Datacom, ITOCHU Techno-Solutions Corporation, IWATSU, JAL Infotec, NEC Networks & System Integration Corporation, Shanghai Telecom and Spark Digital.
  • Latin America: CiberC, Cimcorp, CT24horas, E-Contact, Icone1, MakeITSimple, Sixbell, SRL, Telectronic and Union.

A key objective of the company’s Global Partner Program revamp was to speed the time-to-market of its PureCloud® solution, a microservice-based platform built atop Amazon Web Services Cloud delivering customer engagement, communications and collaboration functionality.

“Under the terms of our new Global Partner Program, partners have a host of opportunities with PureCloud, including implementation, customization and consultative services, as well as premium support and application development,” Gill said.

In Q2, 37 percent of PureCloud deals resulted from partners.

According to Gill, “Our Global Partner Program enhancements, combined with the scalability, flexibility and rapid deployment of PureCloud, are enabling partners to win business and grow revenue faster than ever before.”

For more information about the Interactive Intelligence Global Partner Program, visit

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It’s also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit

Interactive Intelligence is the owner of, and holds certain registrations for, the marks INTERACTIVE INTELLIGENCE, its associated LOGO, PURECLOUD and numerous other trademarks and service marks in the United States and various other jurisdictions around the world. All third-party trademarks mentioned in this document are the property of their respective owners.



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