ScanSource says major organizational restructure will be seamless for customers

Rich Long
ScanSource Catalyst and ScanSource Communications
North America
Value-added specialty distributor ScanSource has announced a management structure in which it creates two global technology segments, each with its own President. The Worldwide Barcode and Security segment includes the ScanSource POS and Barcode and ScanSource Security business units. The Worldwide Communications and Services segment includes the ScanSource Catalyst, ScanSource Communications and ScanSource Services Group business units.
The heads of the two segments are Glen “Buck” Baker, who becomes President, Worldwide Barcode and Security, and Mike Ferney, who is now President, Worldwide Communications and Services.  Both have been with ScanSource since the 1990s. Baker joined the company in 1995, and was most recently Interim President of ScanSource Europe, after having earlier been President of ScanSource Communications, North America, as well as Vice President of Merchandising for both Catalyst Telecom and ScanSource POS & Barcode, North America.
Ferney has  been with the distributor since 1998, and most recently served as Vice President of Merchandising for ScanSource Catalyst where he managed the Company’s vendor relationships.  Prior to this, he had been Vice President of Sales for the ScanSource Communications business unit.
What do the changes mean to ScanSource’s vendor and reseller partners? Several things are noteworthy. First, the old North American and International geographic segments disappear, in a move intended to leverage ScanSource’s strengths in North America into its other geographies.
“We expect a lot of synergies of this alignment might be of more immediate benefit outside North America, but that’s not always going to be the case,” said Rich Long, who as part of the changes has been appointed President of ScanSource Catalyst and ScanSource Communications, North America.  ”There are things they are doing in Europe, Brazil and Latin America that could become best practices as well.”
Ferney said that Long’s new position also reflects another benefit of the reorganization, the creation of several net new executive positions, which are designed to enhance service in North America as well as internationally.
“Rich’s role is North America and that’s an addition,” he said.  “On the Catalyst side, we saw the desire to create a formal role for an enablement specialist, a  dedicated specialist whose job is to speed reseller time to cash. That’s something that we could bring over to other business units. There are opportunities for crosspollination even in North America, to provide some of that additional value-add without compromising the differentiation that we intentionally bring to the business units.”
Two other appointments were announced. Scott Benbenek was named to the new position of Senior Vice President of Worldwide Operations and Integration Support.  He had previously served as President of Worldwide Operations for ScanSource.  His new role will focus on the Company’s logistics operations and customer service worldwide to enhance the sharing of best practices across all geographies to deliver increased value to resellers and vendors. He is also tasked with driving better integration of systems, programs and policies for ScanSource’s acquisitions now and in the future.
Andrea Meade was appointed to the new position of Chief Information Officer (CIO) and Executive Vice President of Corporate Development. She had previously been Executive Vice President of Operations and Corporate Development for ScanSource. Her new role will include partnering with the company’s business executives to drive positive business results by leveraging ScanSource’s investments in IT, and working closely with those executives to identify and develop new strategic opportunities for profitable growth.
ScanSource says that aside from the improved service, the changes should be seamless from the client side.
“No one left the company with the changes, so there was a real lack of drama,” Ferney said. “Commercially, there’s no change, but the way our customers experience us will be improved.”  All the original business units remain intact within the new organization. Customers in North America won’t see any significant change in who they interact with, Long added.
Baker,  Ferney, Benbenek and Meade will report to Mike Baur, ScanSource’s CEO.  Long will report to Ferney.  All management changes are effective July 1, 2013.

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